Privacy Policy

Effective Date: 17-July-2025

App Name: dexchat

Company: dexterLab Limited

Contact Email: pembefahad487@gmail.com

1. Introduction

Welcome to dexchat ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile chat application (the "App"). Please read this document carefully.

By using dexchat, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: When you register for the App, we may collect your name, phone number, email address, profile picture, and other optional details you provide.
• Chat Content: We collect and store your messages, photos, videos, voice notes, and other media exchanged in chats. However, we use end-to-end encryption to protect message content. Only you and the intended recipient can read the content of your chats.
• Contacts Access (Optional): With your consent, we may access your contact list to help you connect with other users. We do not store your contacts beyond this purpose.
• Customer Support: If you contact our support, we may collect your communication and any attached information.

2.2 Information Collected Automatically

• Usage Data: We collect data about how you use the App, including timestamps, chat interactions, and in-app features you access.
• Device Information: This may include your device model, operating system version, IP address, unique device identifiers, crash reports, and system activity.
• Log Data: Server logs may collect data such as access times, browser type (if applicable), and device events.

2.3 Location Information

We may collect approximate location data (e.g., based on IP address) to enhance user experience or comply with legal obligations. We do not collect precise GPS location unless you explicitly share it in the chat.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the App
• Facilitate chat communications between users
• Improve and personalize user experience
• Prevent fraud, spam, and abuse
• Monitor usage trends and perform analytics
• Provide customer support and respond to inquiries
• Comply with legal obligations

4. Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share information in the following cases:

• With Other Users: Your profile name, image, and status may be visible to other users in your contact list or chat groups.
• Service Providers: We may share data with trusted third-party providers who assist in hosting, analytics, security, or support services. These parties are bound by confidentiality agreements.
• Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

• End-to-end encryption for chats
• Secure data storage and transmission
• Regular security audits

However, no method of transmission over the internet is 100% secure. Use the App at your own risk.

6. Data Retention

We retain your data for as long as your account is active or as necessary to:

• Provide services
• Resolve disputes
• Comply with legal obligations
• Enforce our agreements

You may delete your account at any time, after which your personal data will be deleted or anonymized, subject to legal requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access the data we collect about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain data processing
• Withdraw consent where processing is based on consent
• Data portability (where applicable)

To exercise any of these rights, contact us at pembefahad487@gmail.com.

8. Children's Privacy

The App is not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to, stored, or processed outside your country of residence, including in countries where data protection laws may differ. We take measures to ensure your data is protected consistent with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the App or by other means. Continued use of the App after changes indicates your acceptance.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

dexterLab Limited
Email: pembefahad487@gmail.com
Address: kampala

dexchat – Keeping Your Conversations Private and Secure.